Terms & Conditions - sihoki

1. Definitions

For the purposes of these Terms and Conditions, the following definitions apply:

• "sihoki", "we", "us", "our" refers to the online betting and gaming platform operated under the sihoki brand and accessible at https://sihoki.cam.
• "You", "your", "user", "player", "customer" refers to any individual who accesses or uses the sihoki platform.
• "Account" means the personal account created by a user to access sihoki services.
• "Services" means all online betting, gaming, and related services provided through the sihoki platform, including but not limited to sports betting, casino games, live dealer games, slots, and lottery-style games.
• "Website" means the sihoki platform accessible via web browsers and mobile devices at https://sihoki.cam and any associated subdomains or mobile applications.
• "Funds" means money deposited into your sihoki account or held as winnings.
• "Bet" or "Wager" means any stake placed on a gaming or betting outcome offered by sihoki.
• "Bonus" means any promotional credit, free bet, or other incentive offered by sihoki to users.

2. Acceptance of Terms

By creating an account, accessing our website, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy and Responsible Gaming policy. If you do not agree to these terms, you must immediately cease using sihoki services.

We reserve the right to modify, amend, or update these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting to the website. Your continued use of sihoki services after changes are posted constitutes your acceptance of the revised terms. We recommend reviewing this page periodically to stay informed of any updates.

3. Eligibility Requirements

To register and use sihoki services, you must meet all of the following eligibility criteria:

3.1 Age Requirement

You must be at least 21 years of age. This is a strict requirement and applies regardless of the legal age of majority in your jurisdiction. We will verify your age during the account registration process and may request government-issued identification at any time. Users found to be under 21 will have their accounts immediately terminated and all funds forfeited.

3.2 Legal Capacity

You must have full legal capacity to enter into a binding contract under the laws of your jurisdiction. You must not be subject to any legal disability, restriction, or prohibition that would prevent you from entering into this agreement.

3.3 Jurisdictional Compliance

You are solely responsible for determining whether online gambling is legal in your jurisdiction. sihoki operates under an international license and is not licensed by the Indonesian government. While we serve Indonesian users, the legal status of online gambling in Indonesia remains ambiguous. By using sihoki, you acknowledge that you have consulted local laws if necessary and accept full responsibility for compliance.

3.4 Geographic Restrictions

sihoki services are intended for users physically located in Indonesia at the time of use. Users accessing the platform from jurisdictions where online gambling is explicitly prohibited do so at their own risk and in violation of local law. We reserve the right to restrict access from specific countries or regions at our discretion.

3.5 Single Account Rule

Each individual may hold only one sihoki account. Creating multiple accounts (duplicate accounts) is strictly prohibited and will result in suspension of all accounts and forfeiture of funds. Household members may each hold separate accounts provided they do not share login credentials or engage in collusive betting.

4. Account Registration and Security

4.1 Registration Process

To create a sihoki account, you must provide accurate, complete, and current information including your full legal name, date of birth, residential address, email address, and phone number. All information must match official government-issued identification documents. Providing false or misleading information is grounds for immediate account termination.

4.2 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials (username and password). You must not share your login information with any third party. Any activity conducted through your account is your responsibility, regardless of whether you authorized it. You must notify us immediately if you suspect unauthorized access to your account.

4.3 Know Your Customer (KYC) Verification

sihoki is required to verify the identity of all users to prevent fraud, money laundering, and underage gambling. We may request copies of government-issued photo identification (e.g., KTP, SIM, passport), proof of address (e.g., utility bill, bank statement), and proof of payment method ownership (e.g., bank account screenshot). Failure to provide requested documents within 14 days may result in account suspension and withdrawal restrictions.

4.4 Account Updates

You must keep your account information current. If your contact details, address, or payment information changes, you must update your account settings immediately. We are not responsible for failed communications or payment issues resulting from outdated account information.

4.5 Dormant Accounts

Accounts with no login activity for 12 consecutive months will be classified as dormant. Dormant accounts may be subject to an administrative maintenance fee of Rp 50,000 per month deducted from the account balance. To reactivate a dormant account, contact customer support.

5. Deposits and Withdrawals

5.1 Deposit Methods

sihoki accepts deposits via Indonesian bank transfers (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) and e-wallet services (OVO, DANA, GoPay, ShopeePay, LinkAja). Minimum deposit amounts vary by payment method and are displayed during the deposit process. All deposits must originate from a payment source in your own name. Third-party deposits are strictly prohibited.

5.2 Deposit Processing

Deposits are typically processed instantly upon confirmation from the payment provider. In rare cases, processing may take up to 15 minutes. If your deposit does not appear in your account balance within 30 minutes, contact customer support with your transaction reference number.

5.3 Withdrawal Requests

Withdrawals must be made to a bank account or e-wallet registered in your own name and verified during the KYC process. You may not withdraw to third-party accounts. Minimum withdrawal amounts and any applicable fees are displayed in your account dashboard. Standard withdrawal processing time is 15 minutes to 1 hour, though larger amounts (exceeding Rp 20,000,000) may require additional verification and take up to 24 hours.

5.4 Withdrawal Restrictions

Before requesting a withdrawal, you must wager your deposit amount at least once (1x rollover requirement). This anti-money-laundering measure prevents the platform from being used as a currency exchange service. Bonus funds are subject to separate wagering requirements as specified in the bonus terms. Accounts with pending KYC verification may experience withdrawal delays until verification is complete.

5.5 Currency

All transactions on sihoki are conducted in Indonesian Rupiah (IDR). Currency conversion for international payments, if applicable, will be processed at prevailing exchange rates plus any third-party conversion fees.

6. Bonuses and Promotions

6.1 Bonus Eligibility

sihoki offers various bonuses and promotions including welcome bonuses, deposit match bonuses, free bets, cashback offers, and loyalty rewards. Eligibility for bonuses is determined by sihoki at its sole discretion and may be restricted based on account status, deposit history, betting patterns, or geographic location. Users may not hold multiple accounts to claim bonuses multiple times.

6.2 Wagering Requirements

All bonus funds are subject to wagering requirements (also known as rollover or playthrough requirements) before they can be withdrawn. Wagering requirements specify the number of times you must wager the bonus amount or the combined bonus and deposit amount on eligible games. For example, a bonus with a 10x wagering requirement means you must place bets totaling 10 times the bonus value before the bonus converts to withdrawable cash.

6.3 Game Contribution Rates

Not all games contribute equally toward bonus wagering requirements. Typical contribution rates are: Slots - 100%, Table Games - 10%, Live Dealer Games - 10%, Sports Betting - varies by market. Specific contribution rates are stated in each promotion's terms and conditions.

6.4 Bonus Abuse

Bonus abuse is strictly prohibited and includes but is not limited to: creating multiple accounts to claim bonuses repeatedly, colluding with other players, using betting strategies designed solely to clear wagering requirements without risk (e.g., hedging opposite outcomes), and any other manipulative behavior. sihoki reserves the right to void bonuses, reverse winnings, and close accounts of users found engaging in bonus abuse.

6.5 Bonus Terms Precedence

Each bonus and promotion has specific terms and conditions that take precedence over these general Terms and Conditions in the event of any conflict. It is your responsibility to read and understand the specific terms of any bonus you claim.

7. Betting Rules and Game Play

7.1 Bet Acceptance

All bets are subject to acceptance by sihoki. We reserve the right to refuse, limit, or cancel any bet at our discretion, including but not limited to bets placed after an event has started (for non-live betting markets), bets that exceed maximum stake limits, bets placed with bonus funds on restricted games, or bets we suspect are fraudulent or manipulative. Once a bet is confirmed and appears in your betting history, it is considered accepted and binding.

7.2 Bet Settlement

Sports bets are settled based on official results provided by our data partners or the relevant sporting body. In the event of a postponed, canceled, or abandoned event, settlement rules vary by sport and market type and are detailed in our sports-specific betting rules. Casino and slot game outcomes are determined by certified Random Number Generators (RNG) or, in the case of live dealer games, by physical game equipment operated by trained dealers. All game results are final once the round is complete.

7.3 Obvious Errors

If an obvious error occurs - such as incorrect odds displayed due to technical malfunction, erroneous result posting, or manifest pricing mistake (e.g., decimal odds of 1000.00 where 10.00 was intended) - sihoki reserves the right to void the affected bets and refund stakes. We will make reasonable efforts to notify affected users, but the correction of obvious errors takes priority over individual bet integrity.

7.4 Maximum Payouts

sihoki may impose maximum payout limits per bet, per day, or per event. These limits vary by sport, game type, and user account level. Maximum payout information is available in our betting rules and may be displayed at the time of bet placement. If your potential winnings would exceed the maximum payout, the payout will be capped at the maximum allowed amount.

7.5 Responsible Betting

You are responsible for all bets placed through your account. Double-check your bet selections, stake amounts, and potential returns before confirming any wager. We provide tools to help you manage your betting, including deposit limits, loss limits, and self-exclusion options. See our Responsible Gaming page for more information.

8. Prohibited Activities

The following activities are strictly prohibited and may result in account suspension, forfeiture of funds, and potential legal action:

• Fraudulent Activity: Using stolen payment methods, providing false identity documents, impersonating another person, or engaging in any form of fraud.
• Money Laundering: Using sihoki to transfer, disguise, or convert proceeds from illegal activities. We comply with anti-money laundering regulations and report suspicious transactions to relevant authorities.
• Collusion: Coordinating with other players to manipulate outcomes, share information in poker or other player-vs-player games, or engage in any form of cheating or match-fixing.
• Arbitrage Betting: Exploiting price differences between sihoki and other platforms to guarantee profits without risk. While not illegal, systematic arbitrage betting violates our terms and may result in bet voidance or account restrictions.
• Automated Betting: Using bots, scripts, or automated tools to place bets. All betting activity must be conducted manually by the account holder.
• Account Sharing: Allowing another person to access or use your account. Each account is personal and non-transferable.
• Insider Information: Betting on events where you possess non-public information that gives you an unfair advantage (e.g., a team staff member betting on their own team's matches).
• Chargebacks: Initiating a chargeback, dispute, or reversal of a deposit payment after the funds have been used for betting. Legitimate disputes should be resolved through sihoki customer support.
• Abusive Behavior: Harassing, threatening, or abusing sihoki staff or other users through any communication channel.

9. Limitation of Liability

9.1 Service Availability

While we strive to provide uninterrupted service, sihoki does not guarantee that the platform will be available at all times or free from errors, bugs, or technical issues. We reserve the right to suspend services temporarily for maintenance, upgrades, or emergency repairs without prior notice. We are not liable for any losses incurred due to service interruptions.

9.2 Third-Party Services

sihoki integrates third-party services including payment processors, game providers, sports data feeds, and live streaming services. We are not responsible for failures, errors, or losses caused by third-party service outages or malfunctions. Our liability is limited to refunding stakes for unsettled bets affected by third-party failures.

9.3 Data Loss

While we employ industry-standard security measures to protect user data, we cannot guarantee absolute security against cyber attacks, data breaches, or system failures. In the event of data loss, our liability is limited to restoring account balances to their last known correct state based on our backup records. We are not liable for consequential damages resulting from data loss.

9.4 Maximum Liability

In no event shall sihoki's total liability to you for all claims arising out of or related to your use of our services exceed the total amount you deposited into your account during the six-month period immediately preceding the claim. This limitation applies regardless of the legal theory on which the claim is based (contract, tort, negligence, strict liability, or otherwise).

9.5 Disclaimer of Warranties

sihoki services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the services will be error-free, secure, or uninterrupted.

9.6 Indemnification

You agree to indemnify, defend, and hold harmless sihoki, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of your use of our services, your violation of these Terms and Conditions, or your violation of any third-party rights.

10. Account Termination and Suspension

10.1 Termination by User

You may close your sihoki account at any time by contacting customer support. Upon account closure, you must withdraw any remaining balance (subject to wagering requirements and verification). Once closed, your account cannot be reopened, and you will need to register a new account if you wish to use sihoki services again in the future (provided you have not been banned).

10.2 Suspension by sihoki

We reserve the right to suspend or restrict your account access at any time if we suspect fraudulent activity, violation of these Terms and Conditions, or if required by legal or regulatory authorities. During suspension, you will not be able to place bets, make deposits, or withdraw funds until the investigation is complete. We will attempt to notify you of the reason for suspension but are not obligated to disclose details that might compromise our security or investigative procedures.

10.3 Permanent Termination

sihoki may permanently terminate your account for serious violations including but not limited to: underage gambling, fraudulent activity, money laundering, collusion, repeated bonus abuse, chargebacks, or any criminal conduct. Upon permanent termination, all funds in your account may be forfeited, and you will be permanently banned from creating new accounts on the sihoki platform.

10.4 Self-Exclusion

As part of our commitment to responsible gaming, you may request self-exclusion for periods ranging from 24 hours to permanent exclusion. During self-exclusion, you will not be able to access your account, and we will take reasonable steps to prevent you from opening new accounts. Self-exclusion cannot be reversed before the exclusion period expires. For more information, see our Responsible Gaming policy.

11. Governing Law and Dispute Resolution

11.1 Applicable Law

These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which sihoki is licensed to operate. However, we acknowledge that users are physically located in Indonesia and may be subject to Indonesian law. You are responsible for ensuring compliance with all applicable local laws.

11.2 Dispute Resolution Process

If you have a complaint or dispute with sihoki, you must first contact our customer support team with details of the issue. We will make reasonable efforts to resolve the dispute informally within 14 business days. If the dispute cannot be resolved through customer support, you may escalate the matter in writing to our compliance department.

11.3 Arbitration

Any disputes that cannot be resolved through our internal dispute resolution process shall be resolved through binding arbitration rather than in court. Arbitration is less formal than a lawsuit and provides for more limited discovery. Arbitration awards are subject to very limited review by courts and may be enforced in any court of competent jurisdiction.

11.4 Class Action Waiver

You agree that any disputes must be brought on an individual basis only and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding. Class arbitrations, class actions, private attorney general actions, and consolidation with other arbitrations are not permitted.

12. Contact Information

If you have questions about these Terms and Conditions or need assistance with your account, please contact our customer support team:

• Email: [email protected]
• Live Chat: Available 24/7 through the website
• WhatsApp: +62 812 3456 7890 (08:00 - 24:00 WIB)

For legal or compliance matters, please address correspondence to our compliance department at the email address above with "Legal/Compliance Inquiry" in the subject line.